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TOPIC: Empty and Missing Registration Records

Empty and Missing Registration Records 15 years 7 months ago #4200

  • laurelbowen
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I use authorize.net and have similar problems. I haven't upgraded to 2.5 yet, and will do that as soon as I feel comfortable installing JEvents 1.5, which is still in beta.

However, this information might be useful to Nathan.

My database does have the prefix jos_

Randomly, when someone pays for a course using authorize.net, the information is entered into the database and the email is generated, but the record does not get listed under Registration Records. I can't find that there is a custom field not in the mysql database - they are all there, and events that use custom fields have all shown up correctly in Registration Records. I can't find any common denominator among the missing Registration Records.

If you delete a row from the database, the record IS deleted from the Registration Records. If you add a row - with all information - that record IS NOT added to the Registration Records. I might be missing something in not adding a certain field correctly, however.

Has anyone had this problem solved by upgrading to 2.5?

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Empty and Missing Registration Records 15 years 7 months ago #4201

  • kumaara
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I am having the same problem, paypal payments email comes in, but no registration email from the site and no one is registered.
my paypal ipn is set, the dt register is public in the main menu
would loe to see a solution for this.
i just upgraded to the latest version.
my previous version alwasy got me an email paypal ipn not found.
seems this version is nor receiving the paypal email. registrants are also not getting the confrimation email.
i get the confirmation email when i sign up and choose pay later, but thats it.
i have a lot of signups so would like to know what to do

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Empty and Missing Registration Records 15 years 7 months ago #4204

  • laurelbowen
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So for you it happens for everyone who chooses to pay via paypal? I don't use paypal at all - only authorize.net. Mine occurs randomly - most of the time registration payments are processed correctly. Also, the email to registrar and registree both are sent out.

I did figure out one thing - I can now enter a record in the jos_dtregister_user table and it will appear in the Registration Records. The user id must be exactly 1+ the last record entered, and all custom fields must be NULL for it to appear.

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Empty and Missing Registration Records 15 years 7 months ago #4205

  • kumaara
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yes but i only use paypal or pay later.
pay later works. paypal not.
just had another email from paypal. no registration shows up
i can go into dtregister and sign them up but thats annoying, and the people do not get a confirmation email with the instructions.
have made a ticket last night so am hoping to get some response there.
i have been reading all the posts and do not see anyone with a real solution so far.
the older version the ipn worked at least i got an email saying no ipn found or something like that, and i did not change anything there. and people got their emails. so its the new version. it took me some time to get that installed and messed up my site sio bad i had to pay to restore. the restore didnt have the old dtregister in there, the only program that was missing. so had to upgrade and got my website working after 12 hours full time.
the website was down completely.

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Empty and Missing Registration Records 15 years 7 months ago #4210

  • dthadmin
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The latest release of DT Register 2.5.1 included a modified setup for PayPal IPN which allows it to now work despite any restrictions or permissions setup on menu items.

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Empty and Missing Registration Records 15 years 7 months ago #4213

  • li_gordon
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I am having a similar problem as well. I created a support ticket: under my user id: li_gordon.

I can give you admin access, whatever we can do to fix this problem.
thank you,
Laura Gordon

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