TOPIC: 2.7.2 Queries

We've installed this on a completely clean site which has never had any version of DT Register on before .

I am not slagging DTH off AT ALL , the thing is the frustration factor has kicked in . We have tried to just accept the updates from 2.6.9 as we know the DTH staff are flat out trying to get this to work acceptably .

We are resellers of a hosting service which were looking at integrating this with our templates for clients which we made DTH aware of when we purchased this component as we were committed to buy the developers version but after 4 months of persisting with updates we find that none of the major issues we are having are being addressed as it still doesn't work correctly as per DTH's guidelines as we have one major client right now who is screaming at us to get this application working .

What is the solution?

Firstly we see a problem with the 'Magic Quotes"
If ( as we are ) You are on a hosted server ( which most joomla installs are ) and you have no control over your php configuration , it seems like the software is made for a non 'Magic Quote' Environment . The reason why I am saying this is because the emails that get sent from a host that has 'Magic Quotes' Enabled have a \ before the apostophe (') . We are receiving this problem on our reseller host which has '"magic Quotes' Enabled.
Eg:-

Number of registeree\'s:- 2
Date: 2011-01-13

That was from an email that was sent to admin after a registration

The Multiple cart function doesn't work out of the box
In fact we have no idea how we got it to work ONCE in a test site.
But we did . When we tried to add another EVENT it went through the process and then it
went to a white page with : Registration Payment amount : $360
(or something along those lines)
Then Upon backspacing ( as you do ) all items were cleared from the Cart
WTF!>?

Everything was set up by the way to all tutorials from webinars and youtube tutes. So anyone that says its not set up right can pm us at our profile here for more info . We have everything set up according to the instructions created by DTH so we are not saying that it is wrong we are asking for advice as obviously our configuration doesn't sit well with DTH.

And what's the story with the password field?
If I want to put the registered users password tag in my email I receive their password??
WTF is that all about
That to me screams of unsecure . Sorry but I run a fair few sites that even if my ex wife stumbled across that info
god help the end user ......lol

My Solution : even though i'm shit at doing what these guys do (DTH)
is :-
Please go and sign up a hosted server ( Instead of your dedi or vps )
And test this software in the environment it will be used in by the majority
(ie:- Hosted sever with a jooomla kick)

We have used dedicated software which overcomes all the problems in any way we can think of
But you seem to be dismissing all the arguments because your set up works fine ,

I am telling you it's broke ( for some reason ) and it's not universal
Not saying fix it etc etc but if it aint working like it should be within a week
we are gong to say bye bye ( Unfortunately ) as this has cost us a lot of money
We know we will probably be flamed for this post but hey
After 4 months wiping your a** with sandpaper you are always sure it's gonna get better
Right?

UPDATE:-
Bottle of scotch always takes the worries away lol
Anyway we have been trying to pinpoint where the problem lies on our site
First off with the Multiple cart etc not working, when going through the event it would just sign you up for that event without payment options etc and emails would be sent .
We have found the problem is with the partial payment being enabled
If this field is left empty during registration it would skip all payment options ( Paypal , Pay later ) And just go straight to the thankyou for registering page
BUT
If we put an amount in the partial payment area during registration ( ie:- $10 )
After clicking next it would show the page with the Register Another Event OR checkout
After Hitting Register another Event If the Partial payment field is left empty it goes straight to the thank you page. If it has an amount in it ,it then takes you to the Register Another Event and checkout again and upon clicking checkout works fine.

So the problem WE have found lies in the partial payment ( Set to optional ) left empty does not let the process complete correctly .
If An amount is put in it works correctly .

Next Problem
If when creating an event the fields are set to default = Everything is fine

If We change the fields from DEFAULT to say GROUP
The registration process doesn't complete

After filling in the neccesary info when registering for the event
After the user creation page ( Yes joomla auto user creation is on )
We get a white screen with the following on it :

Your total Registration cost: 60.00 AUD

If we change the events fields back to DEFAULT from GROUP it completes the process correctly
So in Summary:-
Changing the events FIELDS from Default Does not let the registration process continue after the user creation page

While I disagree with almost all of your post... I'm still here to help

We can't replicate your issues on our sites. No, we're not testing on some super server... just a regular setup. Almost everyone is using 2.7 now without these kind of issues. For more select issues like you are having, we are happy to help sort them out. I see no current tickets for you. Just an old ticket about making customizations to 2.6. Anyway...

Help me with more specifics so we can try to replicate this group issue you are talking about. You said you changed the fields from Default to Group. All of them? I changed some fields on one of our sites and it made no problem. After making this change, did you set the fields as required? Are they set to show for each member or billing? Is the event set to Simple or Detailed group registration?

Sorry for sounding abrupt , That was not my intention
As I said "frustration factor"

and disagree with what?
I was Explaining the issues we are having and tried to explain them in full details .

Anyway , The easiest way to explain was to film it
Here's the link,
http://69.175.85.82/~southpor/dtreg/DTReg.html
It's self explanatory

And I thought you were dtweb?
Sorry if I spoke out of turn in regards to the server . But I thought you owned the company that has the servers and hosting that's why I thought you would have either a Dedi or VPS with full control of what software goes on your box .
As we are only resellers we have to stick to their rules .
This current site is share hosted at a hosting company and not with us so our hands are tied .

And my ticket numbers were
TECH-3D8I3TD2XV and TECH-KTP9JPZ4BG which i checked and still didn't have a response . But i am not worried about them now as the answers came through the forum
Cheers

ismadman wrote: Next Problem
If when creating an event the fields are set to default = Everything is fine

If We change the fields from DEFAULT to say GROUP
The registration process doesn't complete

Thank you for pointing this out! This solved a problem I was having. I could never get to step two on a particular event, it was setup for individual registration, but if I set the fields to both it wouldn't work. As soon as I changed the field to Individual, step two started working!