TOPIC: [SOLVED] Major Problem with Updated Registrations

I am have a event configuration that I am testing the payment process on. In testing how it handles various cancellation scenarios, be they done by the user or in the back end, I found a problem with the "New Registration Fee" calculation when they finish out of the update registration process. It seems to be rooted in hitting the "Remove" icon to cancel a member from your group. Let me illustrate...

A family registers for this event. The cost is $2.50/person. Ages 3 and under are free. So, I have a field "Age" that tells me what age the group registrants are.

The VALUES are: Adult|Infant|1|2|3|4|5|6|7|8|9|10|11|12|13|14|15|16|17|18

The FEES are:
+2.50|0|0|0|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50|+2.50

If a family of three registers two adults and 1 infant, the fee should be $5.00. It calculates the original registration correctly.

When that family updates their record and REMOVES one adult from the group using the REMOVE icon, it calculates the "New Registration Fee" as $10.00. The fee should be $2.50.

If I add an adult to that same edited registration, it recalculates the "New Registration Fee" back to the proper amount of $5.00 (2 adults, 1 infant).

Only when I hit the REMOVE icon does it not make the proper calculation.

Can you help me figure this out???? I have an event that I need to get registrations rolling and this is the only kink in the system. If you need more details, let me know.

Thanks for your help.
Jonathan

PS - I can manually edit any code you need me to if this requires a patch or something, but I would like this to work properly before I go live with these registrations. With 450 folks registering, I could have a real time sorting out any changes, fees and refunds.

Hello. First, I remove all + signs in the custom field fee settings. As seen in the videos... this is not the proper way to add the fee values. Use a "-" if the amount is negative, but no symbol needed for a positive number. Also, I see you have 20 options for the dropdown, but only 12 fee values given here. I'm assuming you just didn't paste them all in... but just in case... make sure you have the same number of values compared to fee values.

Also, do you have the latest version? If you can replicate this issue with properly setup fields and the latest version, let us know and we'll try to replicate in our testing sites. If an issue is found, we'll certainly quickly resolve it.

Hi. Thanks for replying so quickly.

To answer your concerns...

1) I added the "+" signs as a test and forgot to remove them. I have the problem with them or without them.

2) I do have a matching number of options and fee values. It did not copy all the fee values over.

3) I do have the latest version of the software, to include today's release.

I set up the exact scenario on your demo server and I can duplicate the problem there. If it does not reset before you can see it or is not edited by another, you can find the event here:

http://www.dthdevelopment.com/demo/inde ... eg_options

Steps to reproduce...

1) Register a group of 3 (2 adults and 1 infant) - Fee = $5.00
2) Update the registration removing 1 adult - should subtract $2.50 from fee making the new cost $2.50.
3) Observe the "New Registration Cost" after you finish updating the registration - it is now $10.00.

Let me know if you need any more information. Thanks again for the speedy reply and I eagerly look forward to the resolution.

Sincerely,
Jonathan

Hello DTAdmin...

Just touching base to see if you had any luck with this problem?

Looking forward to hearing from you.
Jonathan

jonathan - check the demo site now please...

Looks like you got it from what I can see. I tested a variety of scenarios ... adding and removing. Removing and adding. Adding then removing again. It worked well.

Now I just need to know what the fix was or are you going patch it?

Let me know. Thanks for the prompt fix.

Jonathan

PS - The email that is sent with the new registration fee? Where is that configured? I have cut and pasted a sample below. Mine does not have the the new registration fee like that. It would be nice to have it. See below...

*************************

Demo One has edited their registration record for Major Problem Test
Original Registration Fee: 7.50
New Registration Fee: 10.00
Confirmation Number: DT-27
First Name: Demo
Last Name: One
Organization:
Address: ilivehere
City: mars
State: mi
Country: 0
Zip Code: 4323423
Phone: 142343254
Email: [email protected]
Username: demo1

Member 1
firstname: Dad
lastname: Doe
JonathanTestAge: Adult

Member 2
firstname: Mom2
lastname: Doe
JonathanTestAge: Adult

Member 3
firstname: Sissy
lastname: Doe
JonathanTestAge: 11

Member 4
firstname: Juniror
lastname: Doe
JonathanTestAge: 10

Member 5
firstname: Baby
lastname: Doe
JonathanTestAge: Infant