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TOPIC: Problems with DTRegister and PayPal

Problems with DTRegister and PayPal 12 years 7 months ago #17597

  • amsellis
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Does anyone know if the email that the PayPal user logs in with has to match the registration email? For instance we have 16 yr old students taking the classes and registering with their email, but often the parents will fill out the paypal payment section and the email may be theirs not the students... would this cause an IPN failure? Anyone know?

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Problems with DTRegister and PayPal 12 years 7 months ago #17664

  • ccotton
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dthadmin wrote: Ok guys... already stated this in another thread that is basically the same thing...

PayPal IPN is used AFTER a payment is made to notify DT Register and create the record. This is how it has always worked. It's not a bug... it's how it is purposely setup... whether you agree with the logic or not. Years back, we had tried having records created BEFORE the payment and it caused many problems. The VAST majority of users hated that and wanted it to not create a record until payment was verified. Changes were made and it's been that way since. And, it works very nicely.

Now, as a few of you seem to want the record to be created prior to payment even if payment is not made, this is something that will need modified. It's not a quick simple fix. This is how records are setup for DT Register as a whole... not just PayPal payments. Obviously, there are other options, so if we incorporate an option (which it would have to be an OPTION as most people would not want this), we'd have to make changes in many many places.

We're now focused on 1.6 development and that is a much bigger priority than this item, but we'll stick it on the list and try to get a modification made for this ASAP. Not a "fix", but an added option for those that want it. Stay tuned.


I agree wholeheartedly! The last thing I want is to have a record of someone who didn't pay the event fee. This is what we had with a different extension and it was a huge problem. In fact, it was one major reason we started looking for another registration extension and found DT Register.

When a record is created, the confirmation email goes out to the person who never completed payment, thus we have to contact them and tell them their confirmation email is void because they never paid. That's a lot of extra work and trouble and I was amazed at the number of people who wanted to argue "I got a confirmation, so I'm in."

If DT Development adds the capability you folks want, it absolutely needs to be an option. Otherwise, I dare say the vast majority of users aren't going to be happy.

Chas.

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