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TOPIC: Unable to email registrants

Unable to email registrants 7 years 9 months ago #26731

  • acqsys
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I am running Joomla 3.5 and the latest version of DT Register. When I attempt to email registrants I get the following errors.

Backend - clicking on Email Registrants
1054 Unknown column 'e.slabId' in 'where clause' SQL=select * from #__dtregister_group_event where 1=1 and e.slabId in(1,2,3,4,5,6,7,8) order by dtstart desc

Front End after a person clicks submit to register for an event
Notice
Could not instantiate mail function.
You must provide at least one recipient email address.

Every record has an email address that is entered twice.

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Last Edit: by nathan.dth.

Unable to email registrants 7 years 9 months ago #26732

  • nathan.dth
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First, I removed your admin login details from your post. Do not ever post login details like that in a public forum. Just not a good idea. :)

Second, you are NOT running the latest DT Register. You have 3.1.9, which is at least 6 months old. The latest is 3.1.13 and you need to get updated as your very next step.

Third, your event has multiple admin email addresses provided, which is fine, but separated by semi-colon (;) and NOT a comma as you have. This is noted in the tooltip, video tutorials, etc.

Fourth, after updating, if you still have an email issue, it will be due to mail configuration. You have Joomla config setup to email from one address... but DT Register is setup to send all emails from a gmail account. Your mail server may very well not approve of sending anything from a different domain. If that turns out to be the issue, you'll have to sort that out with your web host and see how you'd need to configure the Joomla mail server parameters to work as you'd like... or if your server will even allow it.

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Nathan is no longer affiliated with DTH since the recent acquisition. You can connect with him and get any type of Joomla website help at www.JoomlaEmployee.com .

Unable to email registrants 7 years 9 months ago #26736

  • acqsys
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Thanks Nathan,

I know that my Webhost will allow the email; we already had that discussion.

Will take care of updating.

I will find where there are multiple email admin addresses. There are only 3 users on this website everyone is simply enrolled to take a class.

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