TOPIC: Registration Not Capturing on DT Register

Hi all..
I have recently updated Community Builder to version 2.1.0, Joomla 3.6.5 and DT Register's latest 3.1.13.

But the online registration on my website seems to be having issues.
The fields can be completed (whether logged in or not logged in), but when click "Next Step", the page refreshes itself and goes back to the "View Events" for online registration.

Is there something that needs to be switched on or configured?

This is a session issue. Try clearing out your browser cache, sessions, etc. Same for Joomla. See if that helps. If not, try changing your session handling in Joomla's global configuration to "File".

Hi.
I have cleared the browsers' cache and session and also in Joomla.

Tried to change the Session Handling to 'PHP' (if that's what you meant by 'File'.
It still does not go to the preview page after"Next Step" is clicked.

Any other solution?

Update: Tried entering a record from admin backend, no issues with that.
So it is only the front-end that is the problem.

Just wondering and throwing it out to the community who might have experienced something similar to my situation?

Please try switching to a core Joomla template, just long enough to test a registration. See if the issue remains. That will tell you if it's template-related or not.

Also, if you have GZip compression enabled in Joomla, disable that. If you can't make any progress, you'll need to submit a ticket with admin access to your site so we can check it further.

Hi Nathan,
I have tried our event registration page menu item to the Joomla system default template, still the submission loops back to the Event Registration Page.

And nope, we do not have GZip compression installed on our site.

The event time that displays on the Event Registration page also differs from what we created in JEvents. The timezones and time format selections are both Asia/Singapore and 12hr.