TOPIC: Registration Fields are not filled / populated after upgrade (Community Builder)

Hi,

I had to upgrade an older version of Joomla (2.5.16) with Community Builder (1.9.1) and DT Register (2.8.9b).
In general, all went fine. I was exactly following the upgrade guide (readme_dtregister_J3x.txt).

But now the fields (of the registered users) are not automatically filled; with an exception: the eMail field. All other fields remain empty.
Reassigning all fields in configuration with the appropriate CB fields does not solve the problem.

(Joomla 3.6.4, Community Builder 2.0.15, DT Register 3.1.12)

Any idea?

Thanks in advance,
Bruno


Registration Fields are not filled / populated after upgrade (Community Builder)

Hello. Well the only reason why the sync would not work would be setup related, assuming all else is fine.

In your upgrade, did you upgrade DT Register within Joomla 2.5 to the latest build before moving to Joomla 3? I ask because 2.8.9 is 3 years old and you could very well have skipped some needed database updates.

For CB fields to sync, the field types have to be exactly the same as the DT Register field types... and the field values in a selection field must be exactly the same as well. Also, make sure profile sync is enabled in DT configuration and set to Community Builder. If you can't sort it out, you'll need to submit a ticket with admin access.

Hello Nathan,

hope, you had a great thanksgiving...

After several different tests, I decided to install a completely new test environment. On a virtual host, I installed and configured Joomla 3.6.4, Community Builder 2.0.15, and DT Register 3.1.12.
Unfortunately without success. The only field that is synchronized is (as before) the field email address. Everything else remains empty.
I've been working with DT Register (and Community Builder) since 2013. I can assert from myself that I have made the configuration correctly.

Btw: When will the DT Register Version 3.x manual be available? I currently only find the description of version 2.7.0

Thanks,
bruno

As stated, you'll need to submit a ticket. No one else is reporting sync issues with CB. Provide us admin access to an environment that isn't working for you and we'll check it out.