TOPIC: Registrations not coming in after payment

Wayne - Ah, that would be challenging if you've got no way to contact them.

One of the reasons we've stuck with DTH has been the excellent support. I've got faith in Nathan!

Sorry for the double post...

As far as we can tell users aren't getting error messages, but they are reporting that "the page just freezes and keeps loading"

What platform are you running on? We use IIS.

Quick update for those experiencing similar issues...

We were running a CloudProxy firewall. Turning that off seems to have helped reduce the frequency of issues. Although it's not ideal to turn it off, the proxy is overkill in our case and I'm fine with that.

However, we're still having some issues. A user reported this morning that the registration process keeps freezing when he tries to advance past the screen that asks him to confirm his data. We get no payment or registration from him. I'm not sure of his OS/browser yet.

Wayne: We're on Apache.

Nathan, any update to this issue? Can we roll back a few versions? Causing many issues.

waynejb wrote: Nathan, any update to this issue? Can we roll back a few versions? Causing many issues.

I should have added that I opened a ticket yesterday and Nathan started working with us on the problem. No solution yet, but he's aware of the issue and is involved.