TOPIC: [SOLVED] CSV Export - generates empty file

I just launched several new events on our website where we use DT Register to purchase tickets.

After we had about 800 registrations I ran a CSV export and it worked fine. It listed all records for the current events and ignored the archived events from last year.

Now I want to run another CSV export using the same export parameters, but I ony get an empty csv file downloaded. I tested this in different browsers, used different parameters (select only 1 event instead of all) - nothing helps. I cannot get a single record into the csv file.

There is no error message - the progress bar slowly moves to the right, and once the file is supposed to be complete, I get a 0 byte csv file.

Does anybody else have a similar problem - or an idea how I can debug this?

Thanks
Hermann


DT Register - 3.0.9
Joomla: 3.4.1

Hello. First, be sure to update to the current DT Register because yours is out-dated. However, that's not actually your issue.

As stated in other forum posts, what would cause this would be a problem with accessing your Joomla /tmp directory. If your global configuration has an incorrect path to your /tmp folder (the usual problem... often a leftover result of a Joomla migration or site move)... or if the /tmp folder is not writable, DT Register will be unable to create the CSV file.

This is the only reason why you'd get a 0 bytes empty file. Thanks.

Thanks for the quick reply, Nathan. You were right, we have a wrong path set to our TMP file, and this solved the CSV export problem.

Unfortunately I can't easily upgrade to a new DT Register version without lots of testing, and right now we are in the middle of a campaign where that is not possible.