TOPIC: Random Occurances of Groups Charged for Only One Member

We launched our new site on Friday, and migrated our DTReg tables. Since then, we have added additionally events.

Since then, we have had 3 occurrences where groups of 2 or more people where only charged for one member. All three occurrences were for completely different events. Everything in the backend is configured correctly.

Any ideas?

Narrowed down the problem:

Since moving to Joomla 3.3.2 & DTReg 3.09

In the DTReg backend, in the 'Fields' area, I have certain fields set to 'required' for 'each member' for group registrations. The main field being the one that determines the ticket price and thus calculates the total amount due from the customer. However, when I 'add a new event', under that specific event's 'Field' tab area, the fields I have designated as 'Required' in general configuration are showing as 'No' in the 'Required' column.

If I change the field setting for the new event from 'Default' to 'Both', I can then change the radio button for the 'Required' column to 'Yes' and save the changes to that particular field. HOWEVER, on the front end where users register, this will only correct the settings and charge the correct amount for the First event in a repeating event series. In order for remaining, repeating events in that series to charge correctly on the front end I have to individually open each event in the backend (which, incidentally, displays the proper, re-saved field settings from the first event)and re-save it. Then, it will charge correctly on the frontend.

Glad this works. But as we are posting 350+ different events for October alone, this is not a practical solution. It would take hours and hours and hours....

Any ideas?

While patiently waiting for your reply, I created new fields (with the same parameters as the fee fields I brought over from the old site/old DTReg version) hoping this would solve the problem. IT DID NOT.

Even though I created 2 new fields (ADULT1Hr and Adult2Hr), and have them both set as 'required', when creating a new event these fields show as 'no' in the required column. When I change the settings for these fields (while creating the new event), DTReg only applies the change to the first event of the repeating series. In order to make the change to every event in the repeating series, I have to go back and individually open each event in the series.

As I mentioned previously in this ticket thread, this is EXTREMELY inefficient. We offer up to 12+ 'events' a day, ALL of which repeat weekly. To have to go back and alter 300+ events would take hours and hours.

Anybody have ANY ideas how to correct this issue?!!?