Using the current package, we have no reports of this feature not working. Of course, this initial post is over a year old. So first make sure you have the latest package in place. If you do and still have a problem, submit a ticket. Maybe you have something else in your site conflicting. We'll take a look though.
Nathan is no longer affiliated with DTH since the recent acquisition. You can connect with him and get any type of Joomla website help at
www.JoomlaEmployee.com
.