Yes, there was a small fix involved here of an action that was happening that we haven't seen on other sites. However, the main problem was getting the "not authorized" message. But this was due to some confusion it seems. He had setup a user type to have permissions for CSV Export only. Then created a menu item for EVENT MANAGEMENT. They were correctly getting a not authorized message. The CSV Export is accessed through a CONTROL PANEL menu item. As far as permissions go, that was working fine. The small issue found was within the export process itself.