TOPIC: Pre Sales question re cancellation

Ive tried to work this out, but am unsure if/how this could work:

We have a situation where delegates who cancel their place on a course are still charged the full amount when they cancel 5days (or less) before the course date - they all pay via invoice after the event tho!

Does a cancellation still leave a delegate in the list for the course or do they get removed - im thinking we would need to keep them there as non-attenders for invoicing.. also can we automatically set the 5day limit for charging purposes?

Thanks -

Hello! When a user cancels their registration record, the record is NOT erased. It remains but has a status of "Cancelled". You setup per event if the option to cancel is even given and you can give the date/time for a cancellation deadline. After the set date, the cancel option would no longer show up.

You can't setup for full payment to still be due within X days of the event, however a cancellation does NOT automatically refund any payments already made.

You CAN setup a cancellation FEE which would be required to be paid online before the cancellation would be accepted. This might be something to consider. Once the fee is enabled, it doesn't matter what the date is... if they cancel, the fee is applied. You could of course leave the fee disabled, then 5 days before the event, go in and enable it... taking all of 15 seconds

Just giving some ideas and letting you know what type of options are available. Thanks.

Many thanks for the post - it answers all my questions!