First off, you need to upgrade DT Donate to the latest version. No sense in sorting out a problem that has probably already been addressed in one of the many upgrades between your version and the existing one. Login to your account on our site, go to \"My Orders\" and click the Download link next to your order. It will always pull the latest version.
After upgrading if you still have an issue, submit a support ticket with login info to your site and we\'ll check it out. Thanks.