TOPIC: Configuration not saving

DT Register 2.6.9c

Changes are not saved when updating the configuration menu! This came to light when trying to export an event where the Separator (,) was not included in the exported file! So I tried changing it on the configuration, clicking the save button at which point the page closes and goes back to Joomla Control Panel. When I go back to the DT Register configuration page it has returned to the original settings. I have also attempted to change other data in the configuration tabs and exactly the same thing happens.
I have uninstalled and reinstalled DT Register using joomla and, in accordance with instructions, opened and saved the Configuration, Custom Fields and Events once installed to no avail!
Changes I make to user records for events are saved to the database if that is of any relevance.

Thank you in advance for any tips as to what I could be doing wrong!

.... UPDATE:

I have looked at the database using phpMyAdmin to see if changes are made when I update the Configuration in the back end but no changes are made to the database. So I manually added some data directly in to the database and when I then update the Configuration page in the back end the change can be seen!

I then delved a bit deeper and had a look at the "install.dtregister.php" document and noticed that a lot of information has not been added to my database (along with the csv_separator, I noticed that none of the barcode entries are in the #_dtregsiter_config table either).

I have uninstalled and installed DTRegister via Joomla and applied the save in accordance with the instructions but still this does not work. I do not get any errors when I install the package.

If you require more information to help troubleshoot, please shout my way.

Regards,

Hi!

What hosting, browser and Joomla ver. are you using?

Hi, information requested as follows:

Hosting: Zaggle.co.uk
Browser: Firefox ver 3.6.12
Joomla ver 1.5.21

For information, I use Linux OS on the above machine but I have also tried to use IE8 on Windows Vista too with same result.

I don't fully understand how the coding works but on the "install.dtregister.php" each insert statement for the "dtregister_config" seems to consist of the table ID [VALUES(1 .... etc] followed by the data. Again, I don't know if it is relevant but my database table does not match the same ID's and data as listed in the install file .

Furthermore, I may have done an install wrong in the past with one of the earlier updates as I don't generally use the global configuration and the registration is for an event that happens once a year so is not checked that regularly. Hence I only noticed the error when attempting to export a CSV file!

Regards

You mean the configuration becomes unavailable for saving after exporting a CSV file?

It's better to create support tickets in that case.

If you can wait for a while, the new 2.7 ver. will release and maybe this problem will be eliminated...

Hi again,

No, the CSV export is how I came to notice there was a problem! I exported an event and noticed there was no separator (,) between the data so I went to change it in the DTRegister configuration menu and that is when I found that whatever I updated in the configuration did not save as a default. It did not matter what I tried to change in the configuration (I tried changing default currency, payment type and button colour to name a few, but none of them saved. When the page was refreshed the configuration went back to what it was before I made the changes).

So I then went directly into the database via phpMyAdmin and changed one of the values in there - When I then went to the configuration menu of DTRegister, the change I made could be seen indicating that the configuration screen was seeing the database table.

I then looked deeper at the database table with phpMyAdmin and noticed that there was no csv_separator field in the #_dtregister_config table which then made me think where it got the field details from that populate the table. So I took a look at the install.dtregister.php file and noticed after the comment "//Insert default data here" there are 181 different fields to insert (for example, the first one is: $sql="INSERT INTO `#__dtregister_config` VALUES(1, 'capacity_column', '1', 'capacity_column');";). Again, I checked the dtregister_config table using phpMyAdmin and noticed there were 207 fields in my database with the first one being the equivalent of VALUES(1, 'confirm_number_start',',','confirm_number_start'). The remainder of the values do not synchronise between the install file and the database either (field 2 on the install is "registered_column" whereas my database is "usercreation", field 3 on the install is "merchid" and on my database it is "confirm_number_prefix" ... and so it goes on!).

I hope this helps. I may be totally off track in what I have just put be of no relevance but thought I should try to explain how I came to the conclusions I have previously given.

Regards

Dino - submit a ticket and we'll try to figure out what in your site is causing the config to not save.