TOPIC: My customer account can't access this forum

Please help. I've literally been trying for MONTHS to contact you guys and get my paid account working on this forum. I've put in trouble tickets (which magically disappeared without any answer), I've tried the email form, I even googled around to find your phone number, but no answer.

I can log in and view my purchases, but it won't let me post or view forums. The account is for JeremyFP.

Thanks, I hope.

I don't know why you've had so much trouble. That is certainly not normal. The forum DOES have some issues and is not working correctly for all users. We are aware of this problem. Regarding the tickets, we recently went to a new ticket system and trashed everything in the old system as it not only was a horrible system, it was found to have some security issues. So for the safety of all the data included, we removed it all. If you have an issue still, please submit a ticket in the new system.

Regarding emails, we answer them in a very timely manner so if you sent one without a reply, it must not have come through. Sorry for your troubles.

Well, I've submitted a new ticket (TECH-RP3R2GRK40), but there's still no response. Perhaps there's still something screwy?

Is there anything else I can do? Can someone just manually go look at the account (JeremyFP) and fix the problem?

Thanks.

The JeremyFP user account has been fixed. We have a small handful of users who have had this problem with the forum. We finally tracked down the problem. What a pain.

Thank you! I'm glad to be back in my old body