TOPIC: Back end admin and emails

I logged the attached as a ticket over a week since and have not had a response. Can someone help me???



I am using the back end to administrate registrations, users can call and have the office register them for the event.

I notice that

a. The group registration screens and the individual registrations act quite differently when I select a user from the group - for instance the group 1 fills out data using the select, the individual one does not.

b. that the individual registration does not send out a user or admin email, the group one does, this is inconsistent

c. that the email does not replace the [EVENT NAME] in the subject or any other fields consequently the email I get appears as follows

d. the admin email works OK although the CSS appears to handle the formatting of the first two lines differently.

Ian has registered for the Retest .
Registration Details are as follows:
Registrant\'s Name:
Ian Redsell

Organization:
2003

Address:
21

City (State,Country):
cg (hants, United States)

Zip Code:
ww

Phone:

Email:
[email protected]

Registration fee:
50.00

Details of group:


Here is how the User email appears



Dear [NAME] Thank you for registering for [EVENT_NAME] on [EVENT_DATE] Please find attached your details for confirmation, should anything need correcting please contact the office. Contact Information: [CONTACT_DETAILS] Payment Info (If appropriate): [AMOUNT] Agreed payment process [PAYMENT_TYPE]

Ideally I would like to have a switch to send emails or not in the back end, however for now can I make a request that the email can be made to work correctly in both instances.

I have tried this on 2_4_0 with exactly the same effects as previously

Please can you advise?

So where is everyone - still waiting for my ticket to be viewed???

IRedsell - sorry for the delayed response on the ticket, but in 2.4.2 all of the items you mentioned have been addressed

Thank you will test as soon as possible.

As soon as this works properly you have a very very satisfied customer.

Thanks:cheer:

Hello folks,

Very pleased with progress but I notice that the new group user registration in the back end is still not saving custom fields. I can see the individual registration is working fine. when I edit the group registration the information is saved so it seems that there are some bugs in NewGroupRegistration. the email that goes out has all of the fields in it , they are just not getting posted after the email goes out.

I have tried to read the code, in both admin.php and admin.php.html to trace both the processes to find out why individual works and group does not.

I have just tested 2_5_1 clean straight from an install and this problem occurs still.

PLEASE can someone/anyone just try to reproducel - All you need to do is create a custom field associated with Billing and then create a GROUP registration from the back end using CB data from the drop down. Enter data in the custom field.

You should then get an email with the confirmation and the data correctly included

Then click on the record in the back end and the data is NOT THERE

If you add the data in the edit routine it will be saved on edit.

This is a major problem for me as I cannot ask the administrators to add records if this bug continues... PLEASE PLEASE PLEASE take a look at this as I am patiently holding off rolling out this solution and my client is getting most frustrated....