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TOPIC: Major problems with Group Registration

Major problems with Group Registration 12 years 11 months ago #16318

  • 3by400Inc
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We are having many problems with Group Registration on gshg.org. They are in the midst of a VERY active registration for a 100th anniversary event for Girl Scouts across the country.

Problem 1 - Group Registration cost is not being calculated correctly. I have a minimum fee of $50 and a fee field that should add differing amounts depending on the user selection. For instance one fee is $325. If I choose this field for a group of 2 the calculated cost is set to $925 ... way off. If I register as an individual the fee is accurate. This issue only appeared after the latest upgrade.

Problem 2 - members in a group are mysteriously gone from the records. We had a user register 23 people. They were all showing in the records, but now only she shows and the other 22 people are gone!

Problem 3 - Users registration records and payments seem to randomly update when a user logs in. Payments are way off, and we even have some registrations being submitted as "Free" when we have a minimum payment of $50 set.

Problem 4 - If a person tries to add someone to their group after the initial registration they are not charged for the new person.

Problem 5 - we had prevent duplicates set to Yes but it did not work. But in light of problem 4 we have been forced to now allow duplicates.

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Major problems with Group Registration 12 years 11 months ago #16320

  • 3by400Inc
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Here is an example of the strange things happening with the latest update. We just received this notification (names have been removed to protect the innocent):

'registrant' has edited their registration record for Centennial Camporee
Original Registration Fee:$ 750.00
Amount: $750.00
Confirmation Number:4205918
Transaction ID:
Payment Type:PayPal
Amount Paid: $2062.50
Cancellation Fee: $ 0.00
Due: $ -1312.50

We know this person did not actually pay $2062.50 for a registration costing $750.00.

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Major problems with Group Registration 12 years 11 months ago #16322

  • 3by400Inc
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I've rolled DT Register back to version 2.7.11b. This fixed the group registration cost calculation problem. But I'm sure it also brought back other problems...

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