TOPIC: Waitinglist gets cheated

Hello.

I've come to realize a problem that I wonder if someone know how to solve.
If an event in DT-Register is full and the waitinglist becomes active, lets say that 10 people sign up on the waitinglist and we have about 80 people booked for the event.

If someone (not on the waiting list) then cancel their booking in the user panel a spot will open up for anyone that's quick, therefor cheating those 10 people on the waitinglist that should have priority.

It would be great if there was a "cancelstatus" that did not open up a spot for others in the event since there may not be an admin checking the records list every minute of the day.

What do you think?

Best Regards
Victor

Agreed!

I'm just ran across the same issue. I was hoping for exactly what you described or automatically making the first person on the waiting list an active member and sending them an email.

I am doing a site for a convention where many events will have a limited capacity. If the person in charge of registration mailings isn't on top of when an event is cancelled so emails can be sent to all of the people on the waiting list, people might not know they can sign up. In the meantime, someone else can take the newly opened slot.

I'm glad that finally someone else also experience this as a problem. I don't understand why it took so long though. I mean, is no one else out there using the waitinglist? Because the waiting list is basically useless because of this. Last week I had 6 people cheating the waitinglist of 30 because 6 cancelled bookings was made.

Now I have to mail these 6 people telling them that they cannot have their booking since there were people on the waiting-list but of course they had no idea about this. So this generates a lot of extra work for us and gives the experience of very bad service from our part. I really hope there will be a fix for this very serious (at least for me) problem.

Can we have some feedback from the creators please?
I realize that creating an automated system that moves a booking from the waiting list to the event is a very advanced modification.

But would it not be possible to have the option to make the "cancelled" status NOT to open up a new spot on the event? It would be manual work but at least it would make the waiting list usable.
Or you don't even have to make it optional in the admin panel, just activate it when the waiting list is being used. Because I can't believe that someone wouldn't want to use this together with the waiting list option. Is this a very complex modification?

Best regards
Victor

the issue gets complex on my site when waitlist members need to step up and pay. I noticed a bit of familiarity with folks who show up on the wait list. It seems they try and book on the list to hold a probable spot without forking over the payment confirmed reservations are required to make. When we had 'pay by mail' the same folks would book early than wheen us out to the end with endless emails on "the check is in the mail" all the while I believe they have not decided to go. I believe this update option needs an understanding of the waitlist pay by check folks.
Greg

Hi everybody,

I also encounter the issue on our site as we have so many events and many people booking events...
Having said that I am aware that Nathan was working quite a bit on bringing us so many new features and the waiting list is part of the new 2.7 version.
So I am sure that Nathan is going to pick that one up soon.

all the best,
Matthias

2.7 works good for us. When a record-attendee emails to request a cancel, we email a waitlist registrant for that event that they were added to the event attendee list. The email to the waitlist member states that they will fall off attendeeList and waitlist if the payment was not made within 5 days.
I then just change their status from Wait to pending and a link shows up in their front end UserRecordPanel "Pay Now" which takes them to compleat the transaction
I added Big red verbiage to the Config>Messages>Message to display on Full Event
"This event is currently full. This is a waiting list form and will not produce a registration or take payment at this time

We do apologize for this, and hope that a spot opens up or more space is arranged to include you with the plans.

Fill out the following form,
then if someone cancels their registration,
you will be notified of the opening and your availability to then register.
No payment will be processed at this time"

Way cool because we collect different information for each event and they answer all that stuff when they enter the wait list all they need to then do is pay up
Thanks to dthdevelopment life got better for me