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TOPIC: [SOLVED] No thank You email is sent out

[SOLVED] No thank You email is sent out 13 years 5 months ago #13980

  • alccad
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Hi, I've got a little problem and I'm quite sure it depends by something I missed, but I'm gettin crazy :)

My DT Register setup is fine and everything is working as expected unless the thank email.
I must say that I decided not to customize any thank You email in the single event page, so those settings are left blank ("Enable this custom email sender" and others set to NO). With this configuration I expect the system sends out thank You email as set inside the main config page.

In the main config page, I've set up the email mask as follows:
- From Name: my sender's name
- From Email: my email address
- Send admin email FROM registrant: NO
- Frontend Event Notification Email: blank (I don't use frontend setup)
- Send notification email when frontend user: none (same as above)

Thanks Email has been compiled and even the others below.

But when a registrant applies to an event, he receives no thank You email.
Instead, the admin receives the registration notification correctly.

So my questions are:
- is there a checkbox anywhere to enable or not the Thank You message delivery?
- is there any setting I misunderstood so I stopped the delivery?

Most probably reason:
- in my forms I've unpublished the default EMAIL field as I needed to create others customized: If this is the reason, how can I link the thank You email message to another field?

Thank You in advance.

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[SOLVED] No thank You email is sent out 13 years 5 months ago #13982

  • dthadmin
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You answered the problem yourself. You MUST use the default email field. You CAN change the actual label that is seen on the site, so no worries. You can still customize it, you just need to use the field that is actually named "email". Otherwise you'll have a handful of issues. Modify the default email field however you need to, but use that field.

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