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TOPIC: {GROUP_MEMBER} Tags - No Data Showing up in actual email

{GROUP_MEMBER} Tags - No Data Showing up in actual email 13 years 10 months ago #12473

  • jonathanperz
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I am trying to use the group members tags in a custom thank you email. I have tried everything and cannot get the data to show up. It will list everything else, but what is between the tags {GROUP_MEMBER} {/GROUP_MEMBER}.

The following is cut and pasted directly from the email block where the issue is taking place. I have checked and double checked the field tags. All of it is accurate.
{GROUP_MEMBER}

[FIRSTNAME] [CAMPER_GENDER] [CAMPER_AGE] [CAMPER_MEALCHOICE] [CAMPER_LODGINGCHOICE]

{/GROUP_MEMBER}

What am I missing?

Thanks!
Jonathan

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{GROUP_MEMBER} Tags - No Data Showing up in actual email 13 years 10 months ago #12474

  • dthadmin
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I have to assume you have an older package in place. I haven't heard any reports of this group_member tag not working in recent builds.

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{GROUP_MEMBER} Tags - No Data Showing up in actual email 13 years 10 months ago #12480

  • craix
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It used to have problems working for group registrations, but those were fixed in the last few patches (thanks!). The one place that it still does not work for me now is when I have an individual registration (not a group). Those tags within the {GROUP_MEMBER} block emit nothing for individual registrations. Perhaps that is working as intended. It would be very helpful for the consistency and readability of the thank you emails to have those tags emit the one person's information when an individual registration is selected.

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{GROUP_MEMBER} Tags - No Data Showing up in actual email 13 years 10 months ago #12483

  • jonathanperz
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Actually, I have spent a couple of more hours messing with it. It is an unusual problem.

I got it to work in the custom admin notification email, but it is flaky. What I mean by flaky is that the system does not seem to want to accept changes to any field information once it is originally input. I have made several changes to formatting in the emails, and those changes are sticking. When I make a change to any of the fields, like field tag (anything within the brackets []), etc. Those are not sticking.

I am trying to isolate the exact issue, but maybe this will spur something on your end, since you know the code.

Thanks!
Jonathan

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{GROUP_MEMBER} Tags - No Data Showing up in actual email 13 years 10 months ago #12485

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By the way, even in the scenario where I can get it to work, the group registrants show up in reverse order of the way they were entered. Is there a way to fix that so they are sorted in a different way or just in the order they were entered??

Thanks again!
Jonathan

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{GROUP_MEMBER} Tags - No Data Showing up in actual email 13 years 10 months ago #12487

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Let me add something else quirky that I have discovered. I have yet to get it to work in the "custom Thank You email message." But I have got it to work in the "Custom Admin Notification Email."

Now, what's more interesting is that I cut and pasted what I had in the Thank You email box and appended it to the Custom Admin email box and let it run and something strange happened.

Here is what I have in the Custom Admin Email Box verbatim...
The following registration was just received for the [EVENT_NAME].

For Participant Listing: (for the directory coordinator)

[LASTNAME]
{GROUP_MEMBER}[FIRSTNAME] ([CAMPER_GENDER]-[CAMPER_AGE]), {/GROUP_MEMBER}
[CITY], [STATE]
[PHONE]  [EMAIL]

Meal Information: (for meal coordinator)

{GROUP_MEMBER}

[FIRSTNAME] [LASTNAME] - [CAMPER_AGE] - [MEALCHOICE]

{/GROUP_MEMBER}

Below is all of the data for whoever else might need it.

General Information:

[FIRSTNAME] [LASTNAME]

[ADDRESS]
[ADDRESS2]
[CITY], [STATE] [ZIP]

Primary: [PHONE]
Cell 1: [CELLPHONE1]
Cell 2: [CELLPHONE2]

Email: [EMAIL]

Group Information:

Number of Members in Group: [GROUP_NUMBER]

Name  |  Sex  |  Age  |  Meal Choice  |  Lodging Choice

{GROUP_MEMBER}

[FIRSTNAME] | [CAMPER_GENDER] | [CAMPER_AGE] | [MEALCHOICE] | [LODGINGCHOICE] {/GROUP_MEMBER}

Additional Information:

Bunk House Preferences: [BUNKHOUSEPREFERENCES]

Notes: [NOTES]

This is what the above looks like in html view...
<p><span style="font-family: helvetica;">The following registration was just received for the [EVENT_NAME].</span></p>
<p style="background-color: #c0c0c0;"><span style="background-color: #c0c0c0; font-size: medium; font-family: helvetica; color: #333333;"><strong>For Participant Listing: </strong><span style="font-size: x-small;">(for the directory coordinator)</span><br /></span></p>
<p><span style="font-family: helvetica;"><strong>[LASTNAME]</strong><br />{GROUP_MEMBER}[FIRSTNAME] ([CAMPER_GENDER]-[CAMPER_AGE]), {/GROUP_MEMBER}<br />[CITY], [STATE]<br />[PHONE]  [EMAIL]</span></p>
<p style="background-color: #c0c0c0;"><span style="background-color: #c0c0c0; font-size: medium; font-family: helvetica;"><strong>Meal Information:</strong></span><span style="font-family: helvetica;"> </span><span style="font-size: x-small; font-family: helvetica;">(for meal coordinator)</span></p>
<p><span style="font-family: helvetica;">{GROUP_MEMBER}</span></p>
<p><span style="font-family: helvetica;">[FIRSTNAME] [LASTNAME] - [CAMPER_AGE] - [MEALCHOICE]</span></p>
<p><span style="font-family: helvetica;">{/GROUP_MEMBER}</span></p>
<p style="background-color: #333333;"><span style="font-size: medium; font-family: helvetica; color: #ffffff;"><strong>Below is all of the data for whoever else might need it. </strong></span></p>
<p style="background-color: #c0c0c0;"><span style="background-color: #c0c0c0; font-size: medium; font-family: helvetica; color: #333333;"><strong>General  Information: </strong></span></p>
<p><span style="font-family: helvetica;">[FIRSTNAME]  [LASTNAME]</span></p>
<p><span style="font-family: helvetica;">[ADDRESS]<br />[ADDRESS2]<br />[CITY],  [STATE] [ZIP]</span></p>
<p><span style="font-family: helvetica;"><strong>Primary:</strong> [PHONE]<br /><strong>Cell 1:</strong> [CELLPHONE1]<br /><strong>Cell 2:</strong> [CELLPHONE2]</span></p>
<p><span style="font-family: helvetica;"><strong>Email:</strong> [EMAIL]</span></p>
<p style="background-color: #c0c0c0;"><span style="background-color: #c0c0c0; font-size: medium; font-family: helvetica; color: #333333;"><strong>Group Information: </strong></span></p>
<p><span style="font-family: helvetica;"><strong>Number of Members in Group: </strong>[GROUP_NUMBER]</span></p>
<p><span style="font-family: helvetica;"><strong>Name  |  Sex  |  Age  |  Meal  Choice  |  Lodging Choice</strong></span></p>
<p><span style="font-family: helvetica;">{GROUP_MEMBER}</span></p>
<p><span style="font-family: helvetica;">[FIRSTNAME] | [CAMPER_GENDER] | [CAMPER_AGE] | [MEALCHOICE] |  [LODGINGCHOICE] {/GROUP_MEMBER}</span></p>
<p style="background-color: #c0c0c0;"><span style="background-color: #c0c0c0; font-size: medium; font-family: helvetica; color: #333333;"><strong>Additional Information: </strong></span></p>
<p><span style="font-family: helvetica;"><strong>Bunk House Preferences</strong><strong>:</strong> [BUNKHOUSEPREFERENCES]</span></p>
<p><span style="font-family: helvetica;"><strong>Notes:</strong> [NOTES]</span></p>

This is a screen shot of the email I received (with some sensitive data blocked out)...

[attachment=0:3p5yu4mg]<!-- ia0 -->DTRegError-02.JPG<!-- ia0 -->[/attachment:3p5yu4mg]

Now, notice the three places in the screenshot I circled in red. These are where the group members tags are in the email setup. They should be different and formatted differently, but they are not. So, it pulling the data, but pulling it in a strange way, based on the first formatting assigned to it in the email.

Perhaps this will shed some light on the issue for you.

Thanks for looking into this.
Jonathan
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