Welcome, Guest
Username: Password: Remember me
  • Page:
  • 1
  • 2

TOPIC: Marking Pay Later Records As Paid leaves Status As Pending?

Marking Pay Later Records As Paid leaves Status As Pending? 13 years 11 months ago #11615

  • ismadman
  • ismadman's Avatar Topic Author
  • Offline
  • Expert Boarder
  • Expert Boarder
  • Posts: 97
  • Thank you received: 0
Hi , Our Sign on has begun and we have taken 200 records with pay later .
We have a bank of 11 computers tending to the sign ons manually .
First ten take the event registration . The last one takes the payment .
( This is for a soccer club sign on day , We offered online reg with pay later but this weekend we are doing the reg at the club with the people telling the girls all the info )
So they are filling in the event reg then the people proceed to the last computer ( Cashier ) And pay .
It is working GREAT :D
Only thing is that when the cashier edits the record to mark as paid and attended the status stays as pending.
Do we have to manually change this status to ACTIVE?
I thought it would have done it automatically when marked as paid .
and if not
Can another button be implemented on the toolbar ( Say beside the ATTENDED button ) that we can select all the Paid and attended records by way of checkbox on the left and just hit ACTIVE?
BTW
I'm loving this :D Saving us hundreds of hours just today !

Please Log in or Create an account to join the conversation.

Marking Pay Later Records As Paid leaves Status As Pending? 13 years 11 months ago #11617

  • li_gordon
  • li_gordon's Avatar
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Posts: 27
  • Thank you received: 0
dt register: 2.7.2e, joomla 1.5.22
1. Registration is made online
2. payment is made via paypal
3. Payment status is marked as paid

Problem:
Status stays as PENDING
I do not receive any email (I assume because the status isn't changed to active in the system)


I have it set in configuration to be marked as active once paid...

Is this a bug in 2.7.2e?

Please Log in or Create an account to join the conversation.

Marking Pay Later Records As Paid leaves Status As Pending? 13 years 11 months ago #11618

  • ismadman
  • ismadman's Avatar Topic Author
  • Offline
  • Expert Boarder
  • Expert Boarder
  • Posts: 97
  • Thank you received: 0
As this is getting hammered today with registrations
We have found another little problem
( I have seen this multiple times this morning so far )
When the event forms are filled in the Captcha is definately CORRECT
but it wont let you go to the next stage
You have to refresh the captcha then do it again before it lets you
Sometimes once but I have been watching one of the girls and she had to do it 5 times before it would let her move on . ( And yes the captcha code she put in was perfect )
Its not a huge problem just with 20 people signing up at each terminal every hour it is time wasting
Any ideas on this one as well?

Please Log in or Create an account to join the conversation.

Marking Pay Later Records As Paid leaves Status As Pending? 13 years 11 months ago #11619

  • li_gordon
  • li_gordon's Avatar
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Posts: 27
  • Thank you received: 0
When I have had captcha problems in the past, I have turned off the captcha, you can always put it back on if need be, but it will help.

Please Log in or Create an account to join the conversation.

Marking Pay Later Records As Paid leaves Status As Pending? 13 years 11 months ago #11620

  • ismadman
  • ismadman's Avatar Topic Author
  • Offline
  • Expert Boarder
  • Expert Boarder
  • Posts: 97
  • Thank you received: 0
Ok thanks for that . Never thought of it .
Disabled now and making things alot quicker
Hope the bots don't get in though :D

Please Log in or Create an account to join the conversation.

Marking Pay Later Records As Paid leaves Status As Pending? 13 years 11 months ago #11626

  • dthadmin
  • dthadmin's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 5470
  • Thank you received: 3
Guys, the record status is set on creation based upon your settings in the configuration. However it will NEVER change automatically. This is on purpose. Not all event managers would want that. Not everyone classifies an active registrant as being a paid registrant. So yes, it is manual. Set it as paid, attended... and also Active. We'll consider adding a quick clickable tag of status to change without having to go into the record edit view.

Glad the system is helping you guys out! Nice report :)

If your captcha is sometimes not accepted until it is refreshed, this would be a cache issue on your site. Do you have cache enabled in the joomla configuration? If so, I'd recommend turning it off. I personally never enable it on any site. Try that first. If you still have an issue, see if any other plugin in Joomla or something else in your hosting account is running a cache type process.

ligordon - your payment is marked as pending because that is what you have setup in the DT Register configuration. You can set what you want fully paid records status to be. Regarding your emails, they have no connection to the record status. That would also be a setup issue... check in the Emails tab of configuration and make sure you have configured From Name, From Email, Thank you email AND subject, and the Admin notification email and subject.

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
  • 2
Time to create page: 0.163 seconds