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TOPIC: Confirmation Email not working after customization

Confirmation Email not working after customization 13 years 7 months ago #9020

  • bjstyl2
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I made some adjustments to convert this component to a single item purchase component. In doing so I am not sure if I knocked out the confirmation email or what? I receive the email, but it is blank. I can see the text that it is supposed to have in the backend config as well as saved in mysql.

Any suggestions?

Thanks

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Confirmation Email not working after customization 13 years 7 months ago #9021

  • dthadmin
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Hello. Be aware that user "thank you email" is configured in two places. There is the global email set in the Configuration area on the Emails tab, then there is a custom thank you email that can be enabled and created in the event setup. Make sure you have the right email setup. The email the admin receives is hard-coded and not configured in the backend.

As you have made your own customizations, we can't support that. If the emails you are receiving are blank and you have everything configured properly... then it would definitely be an issue due to your customizations.

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