TOPIC: [SOLVED] PayPal Receives payments but no record of registrations

Last night I published an event and I had 3 registrations paid on PayPal but there are no records, and no admin emails. I have IPN enabled. Earlier, I had tested the PayPal interface with a different event and it worked perfectly.

Does the user need to return to my site from PayPal or is it handled by the IPN?

I have been having php speed issues with the site so could it be IPN timing out? I am currently upgrading to a higher end service so that might fix it.

Any Ideas?
Thanks,
Ken Spiegel

I've had the same problem all this year. Nathan has been really helpful in trying to find the issue, but so far no-one (DTH, PayPal, the hosting company or myself can find out what causes it or how to fix it.

I'll follow your threat with interest.

Regards

Jan

spiegelk - So it works with one event but not with another? Try a registration of the problem event using the Pay Later option and see if a record is created. This will determine if the problem is actually with the PayPal setup or not. If a record isn't created, emails won't be sent. Check with Pay Later and get back to us.

Yesterday, I upgraded to Bluehost's pro service, and they migrated my sites to a new server. After it was completed, I submitted a test registration for the event using PayPal and it worked fine. Since then, I have received 2 more registrations and they have been fine. I think the issue was caused by the server's php engine, being too slow and stuff timing out.

I do have a couple of minor issues: I did not get a transaction ID posted on any of my registrations, except for the last one I received. It's not a big problem, but I had a registration come in with a different name and email between the PayPal and the registration data and it would be nice to be able to positively match them.
I also have seen a couple of other minor problems that I will address in a new post.

Interesting. Yes, we know of no issue that would cause such things outside of a server-related or setup problem. Glad the server change helped. I'd be curious to know what PHP config variations there are between the two servers.

Anyway, when someone redirects to PayPal, they can of course make the payment using a PayPal account that has a different name and email address on it than the actual registrant. There's nothing you can do about that. Just match up the confirmation number / invoice number if there's ever confusion on which record the payment is associated with.

The php versions were the same. I think something in the server was broken.