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TOPIC: [SOLVED] Registration not going through

[SOLVED] Registration not going through 10 years 9 months ago #22782

  • lauralac
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I've set up my events exactly as they were before the upgrade and they were working. Now, when completing a registration, a new window displays:
Event Registration: Payment
Try again (button)
The payment goes through to our Authorize.net account in both Live and Test modes. Please help!

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[SOLVED] Registration not going through 10 years 9 months ago #22783

  • nathan.dth
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Hello. You must have DT Register set in test mode. We've recently realized that Authorize.net for DT Register doesn't work when DT Register is in test mode. If you want to test, set DT Reg to live and Authorize.net to test.

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[SOLVED] Registration not going through 10 years 9 months ago #22784

  • EnhancedLicense
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I've put both DT Register in Live mode and Authorize.Net in live mode and I receive an email from Authorize.Net with the student's registration information but it does not post the student in the DT Register records. Consequently, I have to manually enter the person into DT Register.

I have had a ticket in on this for a while now.

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[SOLVED] Registration not going through 10 years 9 months ago #22785

  • nathan.dth
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EnhancedLicense - your issue is completely different. Yours is due to using the SIM method but not having the Authorize.net properly configured to do so. Details in your ticket.

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[SOLVED] Registration not going through 10 years 9 months ago #22790

  • lauralac
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No, DT Register is in "live" mode and Authorize.net is also in "live" mode using AIM. Still not going through.

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[SOLVED] Registration not going through 10 years 9 months ago #22791

  • nathan.dth
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laura - what version do you have installed?

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