TOPIC: [SOLVED] CSV Export from Backend returns blank report

I am using DT version 2.7.15B and Joomla 2.5.3, and still get the same problem of getting a blank CSV report, both from the front-end and back-end. This problem did not happened with Joomla 1.7.3 and DT 2.7.13.

The only time we have found this problem with the recent package has been tied to the Joomla /tmp folder, which is needed for this function. Check and make sure:

- The configuration.php file has the correct location for your /tmp folder
- The /tmp folder must be writable

Sometimes someone will build their site in a temporary location and then when it's ready, they move it to the live directory. However, in that process, make sure you don't forget to update the configuration.php file as it has entries for /tmp and /logs. Make sure they are not still pointing to your temporary directory location.

I posted a response as I had the same issue. I don't see it on the thread yet so not sure if it needs to be moderated or if it did not post. In any case, I solved my issue with export not producing any records. My temp directory had the right privileges (755), but what took me a moment to realize is that my full path to my temp directory when I first built my site (roughly 18 months ago) was:

/home3/myhome/public_html/tmp

At some point in the last 18 months my host (Bluehost) updated their servers and apparently along the way they change the server directory to the following:

/home1/myhome/public_html/tmp

Subtle change and easy to overlook, but the change from home3 to home1 mean configuration.php had to be updated to reflect the new location otherwise it could not write to the temp directory and the export would not work.

Thanks for posting that dawhisman! That is correct... if your /tmp directory path is incorrect in configuration, the export will not work. That's 99% of the time the reason for a blank export file.