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TOPIC: Cannot download Updates of Jan 28 2013

Cannot download Updates of Jan 28 2013 6 years 9 months ago #20057

  • testit
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Hi,

since obviously dthadmin ist absent: I have licensed all versions of DTRegister including the versions released until 4th of February 2013.

Current Version: 3.0.1 (J3.0) / 2.8.5 (J2.5) / 2.7.22 (J1.5) - (updated Jan 28, 2013)

I cannot access the corresponding download links anymore although I have been paying for the versions released until 4th of February 2013.

It is clear that I will not have access to further version numbers without renewal of licenseship for one more year. But I expect to have access to the versions released within the one year I was paying for.

During the last months I have not been working with Joomla. That is why there was not any reason to download DTRegister before today.


Thanks and best regards

testit

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Cannot download Updates of Jan 28 2013 6 years 9 months ago #20061

  • dthadmin
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Hi Testit.

Unfortunately that isn't how subscriptions work. When your subscription is up there is nothing I can do. It's impossible to manage thousands of customers and provide a download of the software on the day they expired. This year we will be upgrading our billing software and hope to put reminders in so it can be a proactive tool for clients.

Best Regards,
Richard

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Cannot download Updates of Jan 28 2013 6 years 9 months ago #20064

  • testit
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I have been paying for DTRegister-versions released between 4th of February 2012 an 2013.

If you are not able to manage download links denpendent on license time spans it is your business but not the affair of customers that pay 75 USD.

So at least please send me via email the latest version that was released before 4t of February 2013!

Latest version I have is 2.8.1


Best regards
testit

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Cannot download Updates of Jan 28 2013 6 years 9 months ago #20068

  • dthadmin
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Testit - It is your responsibility to keep your system updated. Not possible for me to do that for you.

Richard

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Cannot download Updates of Jan 28 2013 6 years 9 months ago #20069

  • testit
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Richard,

You must be joking!

Your point of view even would mean that i.e. nobody was allowed to make holiday for several weeks without risking not to get the updates he had paid for when the license period ends during his absence.

This is absurd and NOT customer-friendly!

Best regards
testit

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