TOPIC: No respone...

UPDATE:
I too appreciate Rich's response. I know Jen worked all weekend and it appears all of my tickets/issues have been resolved. (None of them involved migration, BTW.) All of them were mission-critical and that's the only reason I posted in this thread.

Chas.

Hi Everyone.

We posted a big update today. It addresses the problems listed in this thread along with some other important fixes. I will follow up with you individually afterwards.

Thanks.

Best Regards,
Rich

Rich, I never heard anything from you guys, new update has more/different errors, please see ticket TECH-43HQ74AE9E. I would appreciate it.

I have 2 support tickets opened on the 11th of July and neither has been responded. This is really frustrating. Has the support team given up?

mine since july 4th

I asked a very simple question about upgrade procedure - with the added temptation that an answer would have brought a licence renewal.... but no response to that either....

I think, I'm sorry to say, that this is now a defunct entity.... We heard a few things from the new owners which gave hope, but since then nothing... I think they've taken on too much - DT Reg had grown in so many directions, and there were bugs everywhere you looked. Obviously I hope I'm wrong.... but it doesn't look that way guys. Game Over I fear...