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TOPIC: Won't properly add members to group registration

Won't properly add members to group registration 11 years 11 months ago #19359

  • ptstax
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When registering a group for an event, I have no problem entering the first member registration. (see Member1screen.jpg). However, after I add the second member registration and click Add Member (see Member2screen.jpg), the screen comes back with blank fields and still has Member 2 listed at the top. (see Member3screen.jpg) The process will not add any members beyond this without coming back to the same blanked out screen (Member3screen.jpg).
One other thing...even after I attempt to add a 3rd person (final person) to the group registration, and then click Complete Group, the next page still only displays the first 2 registrants. The 3rd and beyond never show up.
System won't add anyone past the first 2 members.
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Won't properly add members to group registration 11 years 9 months ago #19840

  • pmi
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Hi,

I have the same problem. Have you find a solution ?

Thanks and have a good day.

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Won't properly add members to group registration 11 years 9 months ago #19841

  • marksa
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Sometimes the system gets confused when you are testing if you are starting a registration and hitting back or starting an individual and then switching to group, etc

Try logging in as another user and then logout. Then retest.

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Won't properly add members to group registration 11 years 9 months ago #19852

  • abrender
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This happens to to us when the user auto populates the fields and then moves on. If you actually click in each required/populated field then it works fine. There is some focus element screwing it up or something.

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Won't properly add members to group registration 11 years 9 months ago #19854

  • pmi
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I stopped, cleared the cache and run it again, I've the same problem 3/4 times.

I try IE, FF, Chrome and Opera.

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Won't properly add members to group registration 11 years 9 months ago #19855

  • abrender
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We might have two different issues here then. I had a developer insert some javascript that turns autofill off for browsers and now we can add members without issue as the problem with autofill and adding members disappears. However now when you hit the previous button to edit a member, the information is gone.... so I can't win as of yet.

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