TOPIC: Some events come through as free when not supposed to

Hi,
I have set up events where there is only the option to pay (no free options)

but every now and then i get a registration which for some bizarre reason comes through as free! and the person hasnt paid!!

how does this occur? the person has said that he doesnt think the payment worked and when i looked in backend it said free.

J2.5.7 and DT 2.8.2
[attachment=0:1g9duqu2]<!-- ia0 -->dtregister_freeerror.png<!-- ia0 -->[/attachment:1g9duqu2]

Is your registration set up as Free per member/group, but they have to pick individual options within that registration that incur a cost?

these are my settings.

it isnt a free event.

[attachment=0:2vmrodze]<!-- ia0 -->event_settings.png<!-- ia0 -->[/attachment:2vmrodze]

This has happened to me also in the past though generally it has been associated with a non completed record. This includes situations where contents of mandatory fields are completely missing from the record. When i have questioned the registrant about this I generally get comments like "I had to restart the browser" or "my computer crashed" , "I left the form open whilst i had tea" etc. It would be interesting to know how DT Register has been programmed to react to these type of events.

We're having the same problem. I thought it was the SIM plugin so I switched it back to AIM. The problem we're having is we have to now pay CLOSE attention to our emails and registrations. We recently had someone get access to a paid webcast because not only did it give her a free registration, but it assigned her to the group. It's one thing for someone to not get charged for a conference (we can go tell them we never got paid and ask them to check their credit card)...but to have it give someone access to paid content is frustrating. So far no answer to my tickets going back weeks.

Was this ever resolved for you? I did not see this thread on my initial search. I just came across this with our system.